Legal

Refund Policy

Refund eligibility depends on product type, access status, licensing activity, support history, and applicable law. Approved refunds may result in license revocation and disabled downloads.

Before Purchasing

Review product requirements, NinjaTrader compatibility, risk disclosures, and installation guidance before purchasing. Early releases may be offered through controlled beta access.

Support First

Installation and activation issues should be submitted through support with platform version, product name, license email, and relevant screenshots or logs.