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Send installation, licence and product questions with enough context to reproduce the issue. Include the plan, NinjaTrader version, Windows version, the email you subscribed with, and screenshots or the NinjaScript Output where relevant.

Most answers are in the user guides. Want a refund? Request one here. Billing, your licence key, device resets and the latest download are self-service in your account: sign in with the email you subscribed with and we email you a one-time link.